I have added 9 people to our organization and its not allowing me to add the10th member. When i try to add it gives an message saying i have reached my maximum limit.
Please help. Thanks.
@Preethi Evangeline - Does that 9 users include you as well? What licensing plan are you in? You can compare your plan with the normal pricing
https://www.atlassian.com/software/jira/pricing
Yes, including myself, there are total 9 users.
Currently i am under free plan and I'm entitled for 10 users under this plan.
Can you put in the exact error message? Also check your license information on your instance
Error Message:
You have reached maximum number of users for one of your product. To add this user, upgrade your plan.
I believe that the warning is for JIRA Service desk. You should be able to add new jira software user. Make sure when you add a new user, JSD is not selected for the user account.
by unselecting JSD i am able to add new user Thank you for the help :)
Kindly mark the answer as accepted so this issue will be marked as solved.
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