Google Authentication not working after 6.5 to 7.0 upgrade

Question

I'm using JIRA On Demand with Atlassian Cloud.

My users authenticate with Google Apps. Since early today, anyone who has logged out can no longer login. They get an authentication error from the login console.

I can see from the version history on my instance that the JIRA version was upgraded from V6.5 to V7.0 during yesterday.

Does anyone have any more info on this? Have opened support ticket but no response as yet.

Earl McCutcheon · Answer

If anyone Else Hits this error:

Google apps and JIRA authentication are housed separately, and from time to time updates or renewals to the google API will disable the connection and need to be renewed, so if the Google Apps connection stops working for any reason you can log into JIRA directly with username and password from the Login portal.

Screen Shot 2015-08-18 at 6.52.54 PM.png

A Site Admin can log in to the google apps administration section: https://<BASE_URL>.atlassian.net/admin/googleapps

Disconnect and re-connect to google to re-establish the connection and refresh the google Api association

Screen Shot 2015-08-18 at 6.52.54 PM.png

Garreth McDaid · Answer

Escalated well over an hour ago, still no response.

Timothy · Answer

If there is no response, escalate it. Highest priority.