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Approvers do not see description

Asher Francis

My approvers are not seeing the Issue Description in the customer portal. They can see the summary and customer comments but nothing else.

How can I make this visible to them?

Thanks

Accepted answers

Liam Green

Hi @Asher Francis

It looks as though descriptions are automatically hidden in the portal.

Does it show if your approvers click 'Show details' as above?

Regards, Liam

All comments

Liam Green

Hi @Asher Francis

It looks as though descriptions are automatically hidden in the portal.

Does it show if your approvers click 'Show details' as above?

Regards, Liam

Asher Francis

Hi Liam

No, i've just checked the screenshot from the user and there is no "Show details" button for them

I've also checked the Request Type and the Description field is not hidden

Thanks

Liam Green

Could you possibly share the screenshot? Redacted if needed.

Thanks

Asher Francis

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