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One of the Organization user account has been disabled..Need to Enable

bezawadas

One of our user account has been disabled as a Site admin I am unable to enable his account.It Says"This user's Atlassian account has been disabled. Contact the user's organization administrators to enable the account".

I have gone through some posts they say to go Managed Accounts under Directory...but I don't see such type of features in my admin site.

jira help.JPG

Need Help on this.

Accepted answers

Jimmy Seddon

Hi @bezawadas,

As a site administrator you do not have sufficient permissions to see that. As the error indicates you need an Organization Admin (which is one level higher than a site admin) to perform that action.

You will need to find out who the Organization Admin is at your company. If the disabled user was the Organization Admin, I think you will need to contact support in order to get an organization admin back.

I hope that helps!

-Jimmy

All comments

Jimmy Seddon

Hi @bezawadas,

As a site administrator you do not have sufficient permissions to see that. As the error indicates you need an Organization Admin (which is one level higher than a site admin) to perform that action.

I hope that helps!

-Jimmy

bezawadas

No the disabled user is not org admin ,he is a normal user.Okay I was able to contact one of my colleague is Org Admin and he was able to see the Managed Accounts.Below is the screenshot and this is what he sees.

bezawadas

@Jimmy Seddon Can you walk me through how to contact support?

Jimmy Seddon

@bezawadas follow this link: https://support.atlassian.com/contact/

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