change email address

Adina Waldmann

Hi

We have a confluence cloud and all of our users are now changing the email address due to company domain change. I'm the administrator. How can I change the email addresses for all the users? should I delete and add? but then i'm loosing the history.....

How can I change it?  

Also I couldn't find any possibility in the administration panel. 

Petter Gonçalves

Hello @Adina Waldmann

Thank you for reaching out.

Can you please confirm if you have verified the domain in your Confluence site?

In order to confirm you are the owner of the email domain used in your site and be able to manage the user accounts and edit its details, you must verify your email domain on your Confluence site:

Verify a domain for your organization 

That being said, you can have two scenarios here:

1 - If you've verified your domain, you can follow the steps of this documentation to properly edit the email of the users in your site:

1. From your organization at admin.atlassian.com, select Directory > Managed accounts.
2. Next to an individual account, click Show details to open the managed account’s page

3. From the Email address field, enter the updated email address and click the checkmark.

   P.S: We’ll email the user to verify the change. Until then, you’ll continue to manage this account with the original email address. If the email address has a domain you haven’t verified, we’ll remove this account from your organization. Any Atlassian Access security policies will no longer apply after the user verifies the change.

2 - If your domain is not verified, only the own account owner (the user itself) can edit its account details (Email address, passwords, etc). They can edit their emails by following the steps of this documentation:

1. Select your avatar in the sidebar and choose Profile

2. Choose Manage account

3. Update the relevant details (Email address) and choose Save changes

Let us know if you have any questions.