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Board view for next-gen project showing 'Your board has too many issues'

Andrew Haith

The board for our next-project was visible yesterday, but as of sometime this morning (~9am BST), this message started appearing.

Screenshot 2020-09-30 at 11.54.47.png

We have over 5000 issues in the project, but the board should only be including perhaps 100. We are unable to use the software at present due to this issue.

We have attempted to move issues out of this project into an archive one in the hope that we had just crept over some limit, but we have now without doubt removed many more than were added in even the past week, but the problem persists.

The only other change we made recently was to add a new status to the board. No items yet have this status. It's not now possible to access the board to edit its configuration to remove this status.

Is this a defect in the software, or do we have a broken configuration somehow?

Accepted answers

Jack Brickey

How many of the issues in your Project have a status other than ‘done’ (the last column on the right)? You can find this by running a JQL search.

project = myproject and status != done

replace myproject and done

the point here is Done issues should be aging off the board after 14 days in that status.

All comments

Jack Brickey

How many of the issues in your Project have a status other than ‘done’ (the last column on the right)? You can find this by running a JQL search.

project = myproject and status != done

replace myproject and done

the point here is Done issues should be aging off the board after 14 days in that status.

Andrew Haith

Thanks for responding.

We have 953 issues which aren't 'done'. There can't be more than perhaps 50 issues which became 'Done' within the last 14 days.

Could adding the extra status option have interfered with this somehow?

Andrew Haith

OK. It seems our newly added column was added as the last column, so we probably do have > 5000 passing that query.

So how can we remove/reorder that column? The only way to do so seems to be through the Board, which we're now unable to get into.

Jack Brickey

LOL well that sure is a conundrum. Let me see if I can get you some help.

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