Cloud to server migration - usernames

Question

I'm researching migration from Jira Cloud to Server.

When I restore the backup on servers, user end up with usernames like ug:03775bde-ca11-432b-8833-b3cedeadbeef. It appears there is no other username, they cannot log in with email either.

Is this correct? What is the common, recommended workaround to get them to work again, with human-friendly usernames?

Konrad Garus_ucgohw · Answer

@Ychambers sealite in our experience there are 3 reliable ways of migrating users:

* Use the Jira Cloud Migration Assistant (you can use it to migrate just the users (to be followed by XML site import), or users and data).
* Import the users with the XML site import - but then you must ensure they all have valid and unique email addresses.
* Ask Atlassian to import users and groups from a CSV file that you provide, then remove all users from the XML backup and do the site import.

See also: https://support.atlassian.com/migration/docs/determine-your-user-migration-strategy/

It's getting complicated when you have external user directories - Jira Cloud doesn't support them, you'll have to edit your configuration or manipulate the XML/CSV files so  that they only have the internal directory. We ended up implementing our own custom tools to do this (I can't share them here as we're using them for commercial consulting).

Hope this helps.

Konrad Garus/Expium

Ychambers sealite · Answer

Hi Konrad,

We are migrating from Cloud to Server and are having the same issues as you with the user names.

Can you please let me know how you ended up solving this?

Thanks,

Yemon

Konrad Garus_ucgohw · Answer

@Prince Nyeche - ELFAPP Thanks, this second option sounds intriguing. However, I could not get it to work. Restoring a backup always seems to completely replace my userbase, overwriting whatever I may have created before.

Can you elaborate on it a little? What exactly are the steps here?