When using the Service Desk, I have used user picker custom fields as a way of selecting an individual within a request. This was mainly driven by the need to send automated email updates to the person selected. The issue I have is when using smart values in the automated email text instead of the name of the individual it pulls the unique ID of the user. I was curious if there was a formatting syntax similar to what is used in dates to pull the actual name rather than the unique ID?
I have attached the screenshot of the automated email structure in the automation command as well as the result once it is executed. 
