Missing data after template update

Question

Hi

I've made a couple of changes to the Bug template at the team's request. I did this via Project Settings > Issue Layout > Configure Screen

I've reordered existing fields such as 'Steps to Reproduce', 'Actual Result' and 'Expected Result' and now the data that was in these fields is no longer displaying in existing bugs. It is missing!
What can I do to locate and restore the data?

I also created a new Custom field as part of the same change but am unsure why existing fields should have been impacted by this.

Jack Brickey · Answer

To tell you the truth I’m at a loss here. I would suggest opening a support ticket with Atlassian support. If you do so, and find an answer please post back here with the findings.

stephen_rowlinson · Answer

No, there's nothing in the History of these issues to suggest what could have happened. There's no Automation set-up for these issue types. It's all pretty standard stuff.

Jack Brickey · Answer

does the history show where the field was cleared? Any possibility of Automation stepping on the data here?