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How do I identify which user account has the JIRA Cloud Admin permissions?

Tim.Bailey

Using JIRA Cloud with about 60 users. JIRA Cloud was commissioned 18 months to 2 years ago. Several of the original team have left and I am now, as a Site and Organisation Admin, trying to install a third-party application.

When trying to do this I am seeing messages stating I need the Cloud Admin role to do this. How do I find out which of the old accounts has that role associated with it (I have access to the domain email addresses, so can reactivate a dormant account and change the password to access it, if needs be).

I have used my Site and Organisation Admin privileges to look at the roles associated with the old accounts, but I don't seem to be able to find any helpful information this way. All help appreciated.

Accepted answers

All comments

Mohamed Benziane

Hello,

You can granted yourself with the jira-administrator role.

If you want to see wich account have this role go to administration > user management > group and look for jira-administrator group

Fahad Siddiqui_ihrjma

@Tim.Bailey I would request to check the below link, this might help you to find in correct way,

https://support.atlassian.com/jira-software-cloud/docs/how-do-jira-permissions-work/

Tim.Bailey

Hi Mohamed

Thanks for responding. I have that role already, I am trying to find the user that has the Atlassian Cloud administrator permissions. This (below is the error I get).

Access denied

You do not have the correct permissions to view the page: App requests

Please request access from your Atlassian Cloud administrator.

Tim.Bailey

Hi Fahad

Thanks for responding. I am looking for a level of permissions above those described in the document. This is the error message I get, so I need to find who has Atlassian Cloud administrator permissions to make progress.

Access denied

You do not have the correct permissions to view the page: App requests

Please request access from your Atlassian Cloud administrator.

Fahad Siddiqui_ihrjma

@Tim.Bailey what role you have as of now in Jira?

Tim.Bailey

Hi Fahad,

I have these permissions.

administrators
confluence-users
jira-administrators
jira-software-users
<compnay name>
restricted to <company name>
site-admins

The two company name roles are to do with access to client projects only. It is quite complicated how JIRA is set up as there are a mix of old style and new style projects...

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