Insight Automation rule not triggering when using 'Scheduled event'

Question

Hi,

I am trying to write a simple automation rule in Insight, to notify someone (via a Jira Issue), when a 'Date'-attribute is within the next week (iql: "Expiry Date" < now(1w)).

When I use 'Scheduled event' with the configuration 'objectTypeId = 19' and one of the following cron expressions, no ticket is getting created.

cron expressions:

* 0 0 * * *
* * * * * *
* * * * * * *

However, when I use 'Object updated', leave the rest the same and manually change a 'text'-attribute it works.

I also tested the iql 'objectTypeId = 19 and "Expiry Date" < now(1w)' via the rest-API and got a correct result.

Maybe someone has an idea what I am doing wrong?

Thanks in advance,

Philipp

Screenshots of my tests:

This one works:

Fabian Wimberger · Answer

Dear @Marco Brundel

I just tried to verify the same but it really seems like the cron expressions do not work in our cloud deployment. We tried several expressions out of the documentation:

* * * * * - did not work

*/2 * * * * - did not work

0 0 * * * - did not work

However, changing the trigger to "Object updated" + changing the object, immediately results in the desired task to be created inside one of our KANBAN boards.

In short:

works.

does not work.

We would appreciate your help.

Best regards,
Fabian Wimberger

Add.: The created task names were changed inbetween tests to not result in overwritten/ignored tasks.

Philipp Eichinger_fb1jol · Answer

Hi,

I do think, that is what I am doing.

The other of my tests are exactly the same (apart from different cron-expressions).

Regards, Philipp

Marco Brundel · Answer

Hi,

I think you should indicate in the "when" how often you want the rule to be executed. For example once a day.

In the "IF" you then note which items must be checked daily.

Regards, Marco