When I create a new JSD project using shared config from existing JSD project, I get the following error when trying to add or edit my automation rules:- "Choose a different user so your automation rules will run as intended" and "The selected user has been deleted" When I try to select a new users, I get the following error:- "No options" Steps:- * Created a new basic JSD project using the standard templates to test automation. * Added a new rule to insert a comment after a status change * Created an issue to test the automation - PASSED * Created a second new basic JSD project using shared configuration (with first project) * Reviewed the rules and got the error shown above * Created an issue to test the automation - PASSED - so not sure what the error is about??? I get the same errors if I try to create new rules in the second project, but they do seem to run as the same user in the original project Is this a known defect? Thanks, Paul.

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Creating a JSD project using shared configuration with existing JSD project gives an automation err

Paul Brown_4syppx

When I create a new JSD project using shared config from existing JSD project, I get the following error when trying to add or edit my automation rules:-

"Choose a different user so your automation rules will run as intended"

and

"The selected user has been deleted"

When I try to select a new users, I get the following error:-

Screenshot 2020-09-26 at 09.45.23.png

"No options"

Steps:-

Created a new basic JSD project using the standard templates to test automation.
Added a new rule to insert a comment after a status change
Created an issue to test the automation - PASSED
Created a second new basic JSD project using shared configuration (with first project)
Reviewed the rules and got the error shown above
Created an issue to test the automation - PASSED - so not sure what the error is about???

I get the same errors if I try to create new rules in the second project, but they do seem to run as the same user in the original project

Is this a known defect?

Thanks,

Paul.

Accepted answers

Patricia Francezi_iDev_

The Automation App User is the one which needs permission in your projects to run the automation

This is done by adding the group Im mentioned before.

Although you used the shared permission scheme, did you verify the group portion I have mentioned?

Also, if the user you are trying to select a user that does not have an role in your project it will not work.

People in the roles are not shared btw projects, you need to add the user in the role.

Considering that is JSD project, this user, to perform actions need to be an project agent, otherwise he/her will not be able to trigger the rules.

All comments

Patricia Francezi_iDev_

Hi @Paul Brown

You need to check if your permission scheme has the Role

atlassian-addons-project-access

This will enable the automation user to be on the project.

More info here

https://confluence.atlassian.com/servicedeskcloud/blog/2017/02/add-on-permissions-update

Paul Brown_4syppx

Hi Patricia,

I don't think this is the answer as the permission scheme is shared by both projects, and this first project doesn't give this error, but the second project does.

Thanks Paul.

Patricia Francezi_iDev_

I had the same problem. It was the permissions, but found another "tip"

Try typing the user,

Found this here

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Our-automation-user-has-left-I-can-t-select-another-user-for/qaq-p/1425298

Paul Brown_4syppx

Thanks Patricia,

That didn't work either as the user hasn't left and is the very same user in the first (working) project.

Very strange.

Thanks, Paul

Patricia Francezi_iDev_

The Automation App User is the one which needs permission in your projects to run the automation

This is done by adding the group Im mentioned before.

Although you used the shared permission scheme, did you verify the group portion I have mentioned?

Also, if the user you are trying to select a user that does not have an role in your project it will not work.

People in the roles are not shared btw projects, you need to add the user in the role.

Considering that is JSD project, this user, to perform actions need to be an project agent, otherwise he/her will not be able to trigger the rules.

Paul Brown_4syppx

The user is assigned to the following in this 'broken' project:-

Project Lead
Administrator
Service Desk Team
User

And also is:-

Site Admin
Jira Service Desk access
Jira Software access
Confluence access

I've also added another user to the project and they have:-

Administrator
Service Desk Team

and

Jira Service Desk access
Jira Software access
Confluence access

But still when selecting the JSD automation config i get "Choose a different user so your automation rules will run as intended" and there are no options in the drop down....

Creating a new project from scratch works is expected - it appears to be only an issue with creating a project with shared configuration (but the project that the config is share the configuration with is working ok.