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REOPEN A ISSUE DONE!

MANUEL VARGAS ESTRADA

By an error a Reporter close a Issue ..As a Administrator I need to Reopen it..but when I click the Button transition says You have no permission...

How can I reopen a Issue and Move back to the beggining?

Regards

Accepted answers

All comments

Tomáš Vrabec_mlkuef

It really depends on setting of that transition. Could you provide a copy / paste or / and screenshot of that transition validator / post functions list?

Bastian Stehmann

Hi Silvio,

Are you in a classic or a next gen project. In a classic project it depends on the workflow configuration, if there are any restrictions on the transition.

In a next gen project there may be rules that triggers the error message.

MANUEL VARGAS ESTRADA

see the image please

MANUEL VARGAS ESTRADA

screen shot.png

MANUEL VARGAS ESTRADA

screen shot.png

Tomáš Vrabec_mlkuef

You need to go to configuration for this particular issue type / workflow a find configuration over there. It is possible, that there is no transition back at all. Can anyone else do this transition, or noone? Who made the workflow? Is it custom or built in?

MANUEL VARGAS ESTRADA

No Transition is aavailable see the image please

enrique piera serra

Assuming you have a valid transition in the workflow to reopen the ticket, even if it is an ALL states to the REOPEN or TODO state transition:

Go to your ticket.
Click the DOT (.) on your keyboard and the "Actions menu" will appear.
1. Or click the three dots button at the top right to find the "Actions menu"
Search for the state you want to transition the ticket to.
DONE

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