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How can I change the FROM field in automation email

Bianca de Weerd

I want to change the FROM field but it's grayed out.

I want to use the default service desk email address.

Accepted answers

Jack Brickey

Hi Bianca,

the from address would be based on your specific instance, e.g. jira@acme.atlassian.net and it is not configurable.

All comments

Jack Brickey

Hi Bianca,

the from address would be based on your specific instance, e.g. jira@acme.atlassian.net and it is not configurable.

Bianca de Weerd

This is the email noreply@automationforjira.com

i want if someone reply receive the mail in the ticket

Jack Brickey

Ah ok. so since this is an automation action please review this previous post (from the days when A4J was an independent addon) to see if you can make the "reply to" work for you.

Change-sender-info-when-using-Automation-for-JIRA-to-send-emails

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