Videos in the help centre

Question

Hi there

I've created a Confluence article which is in a space linked to the Jira Service Desk Help Center/Customer Portal.

I drag and dropped a video into the Confluence article and it displays great in Confluence as an embedded video, but in my help center just displays as a link

.

Can I get the video to play within the help center? If not can I just create a link to the video that says "Click here to view the video" rather than just the name of the video as the link (see screenshot)

Thanks

Christian Schaal_ds99c2 · Answer

Thank you for the update, according to the mentioned ticket, they're currently working on a solution for this.

Dave LIAO · Answer

@Asher Francis - hi Asher!

Unfortunately embedded videos aren't possible in JSD yet - Atlassian has an open ticket in their backlog, JSDCLOUD-5919. The workaround you're thinking of is also detailed in the ticket.