We are planning to start quite a major new software project where we need a lot of input from a (limited) number of a customers.
Our preference would be to run this in Jira Software based on a Next-Gen Scrum board.
It is important to have our customers participating in this project and issues where they can see the board and have a good overview. However we feel internally our people are not always happy when this would mean each comment/ discussion in an issue can be read by the customer.
On the Service Desk side this is easy to resolve with an internal comment but less so (at least so it seems) with Jira Software.
Do you have any good suggestions how to handle this towards our customers and our internal team?
