Hello,
We've set up a next-gen service desk, where our agents can raise issues, which are made into tickets, via email. The problem is that not all of them can access Jira and so we must respond to them via the mail provider, which in our case is Gmail, and when doing so our responses (meaning the email, associated with the service desk) are not added as replies in the ticket created and we cannot review cases as fast as we would like.
Can our mail handler or anything else be modified so that our responses are also shown in the tickets ?
