nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Any changes in User Story, or Acceptance Criteria aren't saved

leander_huth

Hi,
I'm a bit lost.
So when I write a user story and save it it's gone. If I just tap into the field again and save, without typing it again, it appears, but only for me. All others in my scrum team can't see it. When I refresh the whole page, it's gone for me too.
Same is for other fields.
Sometimes it works but in 95% it does not. Any idea what could cause this problem?

**Edit** Changes are seen after 5-10 minutes sometimes...

Accepted answers

All comments

Jack Hunter _HeroCoders_

Please share a screenshot of how/where you enter the data.

Cheers,
Jack

leander_huth

Bildschirmfoto 2020-09-23 um 10.40.50.png

unknown

I've observed the same behavior. we make changes to the acceptance criteria during refinement, then click the 'check' to save changes, and they do not immediately display. if i refresh in a couple minutes, they are sometimes there.

Petter Gonçalves

Hello @[deleted]and @leander_huth

Thank you for reaching out.

By the screenshots provided, I believe that you might be talking about different editors. Please, provide us with the information below so we can further troubleshoot the problem:

Are you using any third-party app to add your acceptance criteria or is that just a custom field created?
Can you confirm if the same problem reproduces on a different browser in incognito mode?
Could you please provide us with a video reproducing the behavior and properly hiding the issue content?

Let us know if you have any questions.

Petter Gonçalves

@leander_huth @Sara Ford

Thank you very much for the details provided.

I followed the same configuration steps that you mentioned and I was able to properly reproduce the problem, so I reported a new bug to properly fix this behavior:

Custom Text fields not getting updating with the inline edit in the old issue view

Feel free to vote and watch the bug to increase its priority and also receive notifications about its fix implementation.

For now, you can work around the problem by using the issue detail view provided by your project board (As previously pointed by @leander_huth) or click on the edit button of the issue view to use the edit issue screen instead of the inline editing:
Screen Shot 2020-10-05 at 13.14.54.png

Let us know if you have any questions.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-software

jira-software-cloud