Restore custom 'Notes' field after bulk move between projects

Thomas_hall

We recently bulk moved about 90 issues from one project to another, however the content of the custom 'Notes' field was blanked out after the move. The content was retained in the issue 'History' log.

We tried a bulk move of the issues back to the original project (and deliberately) did not select to include 'Notes' content hoping that the entries would be restored to the main issue field, however it remains blank.

Is there a way to recover the content from the 'History'? Or would creating a new custom field allow the text to be added back to the ticket? Or is there another solution which would avoid manually going through each ticket to copy in the information?

Thanks

Nic Brough -Adaptavist-

This suggests your notes field was not valid in the project you moved to.  When that is the case, Jira has no option but to lose the data that was in the field, because there is nowhere for it to store it.

This means that yes, your only record of the data that was in it is the history record.  You'll need to make the notes field available in the target project or create a new field to hold the data, then find a way to copy the text out of the history and into the field. 

Manual copy/paste is the only way you can do this given plain Jira, but I would look to one of the scripting apps to see if they could read the history and populate the new place from it.