Can we install Jira Software on one colocation and install Jira Service Desk on another colocation?

Rodito Buan

We have a 250 user license of Jira Software we would like to install let say in our Europe Colocation facility.

Now we have another Colocation facility in Montreal Canada (Head Office) and we would like to install Jira Service Desk on that colocation facility because most of our IT Team is located there.

We will be using Active Directory for user authentication so both installations should use the same logins. Both sites are connected using a Site-to-Site VPN.

Are we able to link them so users in the Jira Software in Europe can raise a request and it will go to our Jira Service Desk installation in Montreal? And vice versa for Jira Service Desk to Jira Software?

Our Europe colocation facility is not stable and sometimes the whole country will have no internet access due to censorship/restrictions by the government.

We could not move that Jira Software installation because all our developers are in that country in Europe so it makes sense for us to host it there where speeds are very decent.

Our original plan was to install everything in the Europe facility and then use a developer license to mirror it to our Toronto Facility but with recent events, it would be bad if our IT Team will not have access to Jira Service Desk if the whole country again goes offline.

Nic Brough -Adaptavist-

The basic premise of "one server in Canada, another in Europe" is absolutely fine.  Sharing an LDAP directory for the lists of users and groups will also work fine.

But, they are separate servers.  You will need Production licences for each server. 

Creating an issue in one and having it go to the other means you will need to set up either a duplication process or a synchronisation process.

If I understand what you mean by "mirror" here, then I have to say that is a complete "no", Jira does not support that at all, the closest you can get is a synchronisation between two separate production services