Jira Cloud Slack App issue preview/unfurling not working for URL

Philipp.Greitbauer

Hi,

I am using the Jira Cloud slack app with enabled issue-previews inside a channel. It works fine when writing only the issue key but does not when using the full URL.

Should this work or not?
On https://support.atlassian.com/jira-core-cloud/docs/use-jira-cloud-for-slack/ there is no word on URLs but the bot itself states "Automatically show previews of Jira issues when issue keys or URLs are mentioned in this channel." for /jira issue-previews

Thanks in advance!

Daniel Eads

Hello Philipp,

Mentioning a Jira issue URL should also trigger an issue preview in Slack. You'll notice in the screenshot below that the mentions add themselves in slightly different ways:

1. For the full URL, the app adds the preview as an attachment to your message (notice the blue bar on the left)
2. For issue key mentions, the app replies like a real user - you can see its avatar and the name of the app with the timestamp of the message

One thing that might be tripping the bot up with the URLs: they need to be in the format <site>/browse/<issuekey>. If you happen to be copying the URL while looking at the issue in Service Desk queue view, or from a JQL issue search, that might cause you some problems.

I hope that explains it a bit - please let me know if you're still not seeing the issue previews with the URLs in that format.

Cheers,
Daniel | Atlassian Support