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ISSUE: your-work section doesn't show me tickets that are waiting my attention.

Ivan Trechekas

The problem:

I have several projects and when someone has developed a feature, he set status `ready for qa` and assign to me... And I don't see this ticket in `my work` section.

Open `my work` > `Assigned to me`:
I see 2 tickets `IN PROGRESS` status,
I open another ticket, where I assigned, that not presented in this section and see I assigned on it and the ticket status is `READY FOR QA`.

so, I can't find tickets that are waiting for my attention.

Is it possible to show me all tickets that aren't in the final state (DONE) here?

Accepted answers

Jack Brickey

they should be there. but be sure the resolution isn't set on these issues. what shows if you use these JQLs:

assignee = currentuser() and resolution is empty

assignee = currentuser() and statuscategory != done

All comments

Jack Brickey

they should be there. but be sure the resolution isn't set on these issues. what shows if you use these JQLs:

assignee = currentuser() and resolution is empty

assignee = currentuser() and statuscategory != done

Ivan Trechekas

if we have a resolution from the previous step it would work? In my case, we have a resolution from development such as `code completed` or `approved` as a part of workflow

Ivan Trechekas

> assignee = currentuser() and resolution is empty

I see 3 tickets (one with status = Closed & Resolution = Unresolved)

> assignee = currentuser() and statuscategory != done

I see 4 tickets (2 tickets more than `your work` ), that show me exactly what I expect to see in `my work` assigned to me

Ivan Trechekas

Screen Shot 2020-09-17 at 2.44.15 PM.png

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