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Change Issue Reporter Field

Bill OLeary

I create alot of issues for my customers...

when I do, I am the default reporter and often times I forget to update to the actual customer before finishing the creation

so I want to change the Reporter afterwards

I have setup my screens so that the Reporter Field is available in all of my workflows

but when I select the reporter field on any subsequent screen, it cannot find my customer name ...

I thought I figured it out while I was writing this up since I don't have an organization set for this issue, but I set the organization and it still won't find my customers names

It only lets me select Anonymous

Accepted answers

Nic Brough -Adaptavist-

Hmm. Two thoughts which might not seem intuitive (because they aren't)

Can you check your global permissions for the right to "browse users"? You don't need to go into admin to do this, you can check by trying to change the assignee on another issue, starting to type a name, or starting an @mention in a text or comment box. If it starts to suggest people to auto-complete, then you have the permission to browse users
Who has permission to create issues in this project?

All comments

Liam Green

Hi @Bill OLeary

What happens if you delete 'Anonymous' and start typing the customer name?

Regards, Liam

Bill OLeary

Nothing!

I can type the user name I want... (even my own) and it won't assign or reset it from anonymous

Bill OLeary

I just had an idea to try using the users actual email

instead of their user name in my JIRA and it still doesn't let me change it

Niranjan

Hi @Bill OLeary ,

Check the permission scheme if you have got "Modify Reporter" permissions .

Bill OLeary

As far as I can tell, It wouldn't allow me to add the

Reporter field to the screen if I didn't?

Jack Brickey

so are you saying you can select the customer during the create but not after? that is quite odd if so. the fact that you don't see any customers in the drop down makes me think there are no customer associated w/ the project. I don't get the anonymous user name is that an artifact of setting customer permissions to "anyone can send a request w/o logging in"?

Bill OLeary

Yes, thats what I'm saying..

and if you saw, I was able to set the Organization field of the issue to the proper customer and I tried to change the reporter again and I still don't get any names...

My own name doesn't show up as a choice either

Bill OLeary

Funny I went to use the Permission Helper function to see whats going on.. .and I can't even type my own User Name in the User box..."No Matches"

Jack Brickey

what shows under Customers for this project? what shows under project settings > people?

something odd here...

other projects ok?

Bill OLeary

The configuration of this stuff is so difficult for a user that doesn't play with it very often,,, I've spent more than an hour looking at this this morning and have gotten no where

I believe this means I should be able to Modify reporter...

Bill OLeary

I agree, something odd, and this is just becoming a huge time-sink

When I look at Customers all my customers are listed

(I don't want to share that screen Shot)

When I raise a request, I can set the requester to the proper

This is my only Jira Service Desk Project and I am the only User and I show up...

Nic Brough -Adaptavist-

Hmm. Two thoughts which might not seem intuitive (because they aren't)

Can you check your global permissions for the right to "browse users"? You don't need to go into admin to do this, you can check by trying to change the assignee on another issue, starting to type a name, or starting an @mention in a text or comment box. If it starts to suggest people to auto-complete, then you have the permission to browse users
Who has permission to create issues in this project?

Bill OLeary

so I am the only user in this project..

In your simple test I can type and assign myself as the user and it completes it for me

My registered customers can create issues remotely...

Bill OLeary

@mention doesn't seem to do anything for me

Bill OLeary

Is there an easy way to get to the browse_user permission settings? I really struggle to find these things

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