How do I grant an external customer access to just one Next-gen software project (Cloud)?

Question

We have Service Desk, Confluence, and Software products in the cloud.  We would like to work with a particular client in a more collaborative way by sharing the Next-gen software project with them so they can comment and add new tasks as we go.

There account is already a service desk portal only user and I still want them to have this access as a customer.

I'm struggling to see how to best set this up so they can have access to the portal and just the single Next-gen software project.

Any help appreciated.

Jack Brickey · Answer

Migrate is the correct path. What did not work for you when you did that? A Jira user can be a customer of a JSD project and a user of a software project with fill access.

MPPIglobal Configuration Support · Answer

Alternatively, I can see that my Standard Plan advertises that Anonymous access is a feature.  Does this apply to the next-gen projects?

MPPIglobal Configuration Support · Answer

Can someone have both a jira user account and be a service desk portal user with the same email account?

I saw the migrate option from service desk user to jira user account but this did not give the desired result.