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Ticket status didn't change correctly. The whole system messed up! URGENT!

Shawn_fxqh5u

Hi,

Some ticket are cloned from the service desk project into the Software project. For some reason, when trying to move it to particular statuses, it gets moved to the incorrect status.

If you try to move it to Pending Dev, it gets updated to Specify instead. If you try to move it to Dev IP, it gets moved to Pending Dev instead.

See the picture.

pending dev.jpg

Accepted answers

All comments

John Funk

Hey Shawn,

How are these tickets cloned? Manually? By Automation? Workflow post functions?

When you look at the history of one of the tickets, who does it say is moving the ticket to the status?

Kristin Lyons

What browser are you using? Does it do the same if you try a different browser?

Shawn_fxqh5u

Automation.

Shawn_fxqh5u

Tried different browsers and different computers.

John Funk

I would take a look at your automation rules then as one of them is probably not set correctly.

Shawn_fxqh5u

How do you want to see the automation rules? Will you contact me by email? It's really urgent. All tickets copied from Helpdesk have the same issue. Please help.

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