Problem with register work in Tempo - refresh web browser is needed

Question

Hello

One of my co-worker has a problem with register time in Tempo Timesheet. For few days now, he can make only one log entry and then all functions and buttons are unavailable. He has to refresh web browser and then situation repeats - on time register and he has to reload page.

It happens no matter which browser he using (we tried Chrome, Firefox and Edge). Cookies cleaning, browser and system updates was made. Nothing helps.

Thank you for all suggestions what can be done.

Jaroslaw Debowski · Answer

Hello @Pascal Kousbroek

Unfortunately it isn't help. Problem still exists. Thank you anyway.

Susanne Götz _Tempo_ · Answer

Hi @Jaroslaw Debowski

In case the problem in your instance can not be fixed by disabling an adblocker, can you please create a ticket in our Tempo Support system, https://tempo-io.atlassian.net/servicedesk/customer/portal/6, so we can better investigate it.

Information about the steps to reproduce will be helpful.

Best regards,
Susanne Götz
Tempo team

Pascal Kousbroek · Answer

Hello,

I was experiencing the same problem, had to disable my adblocker (Ghostery) to resolve it.