Moving issues breaks association

Maureen Jouhet_ij4hf8

I'm having a problem with how to retain my ticket IDs when they are moved from my Service Desk into a cloud Software project (next gen). Ideally, they would receive a comment with their former ticket number so that the reporter can still search for their ticket. I tried to add a rule that would move the existing number WR-123 to a comment when it was moved to WS-900. Does that make sense? 

Jack Brickey

options to consider:

• You can see the original key in the History tab but you cannot us JQL to find it.
• You can use an addon like scriptrunner to find it.
• You could also write your own listener and using that you could store the old key in a custom field which would be searchable.