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Automatically set start date when ticket moved from To Do ---> In Progress column

GZ_9s32jm

Can you please tell how can I automatically set start date when ticket moved from To Do ---> In Progress column in classic Jira kanaban board.

Like we have in in Next Gen

Manage rules -> Add rules -> Update an issue field ->For issues moving to (In progress) -> Update this field (start date)

Accepted answers

Jira Guru

Hi @GZ

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do

TO

In Progress

Then: Edit issue fields

Start date

{{now.plusDays(0)}}

Petter Gonçalves

Hey @GZ

To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps:

Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit screen related to your issue type
Check if the field is not hidden in the issue screen, under project settings > Issue Layout
Check if the field is not configured as hidden in the field configuration scheme, under Project settings > Fields > Check at the right of the field (Optional or Hide)
Check if the project role "atlassian-addons-project-access" is added with the Edit issue permission under project settings > permissions. If you are using any Issue Security levels, ensure the role is also added to it
Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
Managing Project roles

Let us know if you have any questions.

All comments

Kasula Prithvi

Hi @GZ

Check if you have option in post functions of this transition in the workflow.

Later after the changes, you can set the same in kanban board settings.

Jira Guru

Hi @GZ

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do

TO

In Progress

Then: Edit issue fields

Start date

{{now.plusDays(0)}}

GZ_9s32jm

Thank

I followed your mentioned steps, but when I move the issue start date does not appear on ticket.

Any idea?

Florian_8erf7n

Take a look in the audit log of you automation rule. Perhaps there are some errors.

Petter Gonçalves

Hey @GZ

To make the automation rule to work as intended, the automation user executing the rule (Automation app user) should be allowed to edit the issue. That being said, check the following steps:

Check if the field "Start date" is properly added to the issue screens under project settings > Screens, selecting the edit screen related to your issue type
Check if the field is not hidden in the issue screen, under project settings > Issue Layout
Check if the field is not configured as hidden in the field configuration scheme, under Project settings > Fields > Check at the right of the field (Optional or Hide)
Check if the project role "atlassian-addons-project-access" is added with the Edit issue permission under project settings > permissions. If you are using any Issue Security levels, ensure the role is also added to it
Check if the user "Automation app user" is added to the "atlassian-addons-project-access" role:
Managing Project roles

Let us know if you have any questions.

GZ_9s32jm

Now it works, thank you all.

Jack Quigley

How do you add the condition to check that the Start Date is EMPTY before updating it? Start Date does not appear in the list of fields to check. Thanks in advance.

Jack Quigley

I worked it out using automation

When Issue transitions to In Progress
If Issue matches JQL "Start date[Date]" is EMPTY
Then: Edit issue fields Start Date to be {{now.plusDays(0)}}

Alicia Morgan_o20rkv

Hey Jack would you be able to add a screenshot of your rule configuration? Im a newbie.

Sharmila Radjasegarane

I have checked all of the above recommendations, yet my automation does not work.
I have similar automation as to say, when i create an issue in the same project the "Start date" should be set, and this works perfect.
However, the "end date" when the issue transition from one status to another does not set the date. Any ideas? Thanks!

My error :

Edit issue

Unknown fields set during edit, they may be unavailable for the project/type. Check your custom field configuration. Fields ignored -

Actual end (customfield_xxxx)

No fields or field values to edit for issues (could be due to some field values not existing in a given project):

CI-xxx

James Chan_q10pyl

Automation -> Add Rules -> Trigger -> Issue Transitioned

When: Issue transitioned

FROM

To Do (In my case I leave it blank to capture anything that goes to "In Progress")

TO

In Progress

Then: Edit issue fields

Start date

{{now}}

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