Internal Knowledge Base For Developers Using Jira Cloud

Tomasz Skalniak

Dear Community,
what I want to do is to create an internal knowledge base (based on Confluence) available for the Jira Cloud (not for the Service Desk - how to do that is obvious for me). I want to enable live-searching for the internal Knowledge Base pages directly from the ticket view. And I want to be able to select some of the found pages, and by selecting them I want to somehow link them with the ticket. Is this possible?

Best,
Tom

Brant Schroeder

If you have a knowledge base linked to your service desk you can add articles that only your development team can see with a few easy steps.  

1. Create a group in Confluence that has your developers in it.
2. Create a page called internal knowledge base within your knowledge base space.
3. Add page restrictions to the page.  Use Only specific people can view or edit this page. and give the group access.  - https://support.atlassian.com/confluence-cloud/docs/add-or-remove-page-restrictions
4. You can then create additional pages under this page that will inherit the page restrictions and only be visible to your development team. 

They will show as potential solutions when developers are looking as service desk issues and they will be searchable by the developers.  They will not be visible by anyone else outside of that group.