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Is there an official version number for the current Jira Cloud?

Guy_sg9q2g

After digging everywhere I can't find a decent answer.

Some say there is a version number and some say there not.

I also came across this:

"we document the latest versions of JIRA Cloud by number, however, we don't have a public place to display this information for customers since they are not relevant at all."

So, which one is it?

Accepted answers

All comments

Nic Brough -Adaptavist-

Technically, there is a version number, and you can get it with a REST call for system information.

But it is of no use to you. You have no control over what version you will be using, it changes frequently, and it tells you nothing about compatibility with other systems.

Why are you looking for a version number?

Guilhem Dupuy

Hello Guy,

I don't know exactly about this version number, which is very likely to exist even though it's not public, but I know this :

Jira Cloud is automatically updated for every user by Atlassian, hence every user from every instance, is working using the same "version number" of the Cloud version, which is the same for everyone at a given moment, independently of the company they are working for.

Hence, I don't know why you need this information for but as it is said in your quote, it's not a very "relevant" piece of information.

Keep me informed if it made your comprehension any clearer,

Guilhem

Mehmet A _Bloompeak_

Version number can be retrieved via below rest api.

https://ecosystem.atlassian.net/rest/api/3/serverInfo

Talya Yurman

Hi,

As a Healthcare/Medical device company we should validate On the Shelf tools we use, also for our Quality Management, so it includes the JIRA.

Validation is done for intended use scenarios execute on a particular SW version. If JIRA cloud is updates recently without our control so this validation is not valid anymore.

Do you have any solution for that issue? can I freeze my cloud version? and sure need to know what version we are validating.

MN_pfa8in

Hi,

@Talya Yurman you are right about the "not valid validation". We do have helped medical device companies with validation and see some solutions there. In case you'd like to learn more contact us and we can have chat on the topic. So just drop me an email: margus@softcomply.com

We have also had discussion with Atlassian about this version number and actually there isnt one. This ecosystem API is just one piece of the puzzle, since whole Atlassian ecosystem is larger than just this component.

cheers,

Margus

SoftComply

Tom Lewis_yvn3p0

Hi Nic, I'd like to respectfully request that Atlassian developers add the cloud version number of the Jira/Confluence, etc. to the "About Jira" pop-up.

Blanket statements like, "but it is of no use to you.", remove an important aspect of customer service.

In many cases, it is important to document versions of support software to perform CM on products that have significant impacts.

This is a pretty useless pop-up from a CM standpoint.

Screen Shot 2022-02-11 at 11.15.56 AM.png

Nic Brough -Adaptavist-

I'm not sure why it's "removing an important aspect of customer service" to explain why something is of no use.

I think it's better customer service to explain it, because it empowers the customer to understand what they're looking at better.

That takes us back to the question - why do you want to see the version? Of what use is it? It is not something you can configure or manage, so what does it tell you that you can use in CM?

Tom Lewis_yvn3p0

Best I can say is that if a customer asks for the information, provide them with what they asked for, not excuses as to why it isn't available. Post it to the About area, like every other piece of enterprise software. Just because it is not configured or managed by the end user, doesn't mean that it doesn't need to be provided and easily accessible from a standard location. Traceability is important in product development and sustainment. Just because one doesn't develop the operating system of the server, doesn't mean customers don't need to know what it was at a point in time in order to communicate issues they are experiencing as compared to a previous or future version of the software. Just because something is in the cloud doesn't mean its version doesn't need to be tracked. Just because you don't code the iOS for your iPhone doesn't mean you won't need to share that with a support team. I hope that helps. If not, I recommend reading up on ITIL, ITSM, various software related compliance directives and the importance of version control for everyone from the developer to the end user.

Tom Lewis_yvn3p0

Thank you for the information. Great that it is accessible from rest api. For convenience and clarity, please post to the "About Jira" and all other Atlassian tools.

Royd Amias_eerr6p

Knowing the version of any 3rd party sw being used helps with audits and root causing of issues found either internally or externally. It's a compliance thing.

Nic Brough -Adaptavist-

Please read the conversation above.

The short version is that you are buying a service, not running a server. The version of the servers behind the service are irrelevant to audits, issues and compliance, and all you need to tell auditors and compliance is that you are running "the latest version"

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