Is there a way to hide closed requests from customers in the customer portal?
@Janice Edwards i would request to go to below link, sure this will help you more in customizing.
See https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html#Configuringrequesttypesandworkflows-CustomizingWorkflowCustomizetheworkflowstatusesforarequesttype
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