Cannot adjust fields to display on the detail page of a ticket on JIRA cloud

Question

Problem I cannot see the description field of tickets on JIRA Cloud.

Action taken I went to Issue Layout and found 'Description' in the Hidden Fields column. So I moved that field over to Description Fields

Results the Description field went back to the Hidden Fields section and I tried moving it around and it kept going back to the hidden fields.

What's wrong with my account?

Joyce Huang_dju5o6 · Answer

I found it. I found I needed to press 'SAVE' that wasn't viewable that the first view. I thought most of the settings were saved automatically.

Jack Brickey · Answer

Hi Joyce, is it possible that maybe someone created a custom field named Description?

can you add a screen shot of one of your issues, detail view as it exists today?