What happens to old pick list values on closed tickets when you change the values available?

Angel_m6nsks

We are changing the values available for our Priority field.  Can anyone tell me what will happen to the old values on current and closed tickets once I remove them from the pick list?

 

Thanks!

Ste Wright

Hi @Angel 

It depends if this is a custom field or the standard priority field.

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Custom Field:

• If you delete a pick list option, it will remove these values from all issues
• In Classic projects, there is also the option to disable - this will keep the options in existing issues, but stop users from selecting the values now or in future

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Priority:

• The system field "Priority" only has the option to remove priorities
• When removing an option, any existing issue with that value will need to have its priority changes to an active value

Ste