Cant Delete an Issue

Question

I have started the Free version of JIRA.  I have added a project and pushed several issues through a sprint.  I wanted to delete an issue and received the message that I do not have permissions to do so.  I have all the rights to it seems, but it will not allow me.

Angélica Luz · Answer

Hello @Jeremy,

Thank you for reaching out to Atlassian Community!

Checking the details of your site, I can see that it was a Standard site previously and then downgraded to Free.

I'm wondering if you changed the permissions on the project while it was Standard and then since it was downgraded to Free, the permissions are now blocked.

If you are using a classic project, go to Project settings > Permissions and check the Delete issues. By default, the permission is for "Any logged in user".

Are you able to delete tickets from other projects?

If there are no other projects, can you please create a new one in order to test?

Regards,
Angélica

Jeremy_s4exra · Answer

I originally signed up for the Free plan.  I looked at the subscriptions and they all say Free.

As far as deleting, I created a new ticket, then tried to delete it.  It still has the same message.

I also double checked my user and the Roles I have.  My user is a Site admin.  I have the group jira-administrators, site-admins, administrators, and one custom group.

Ste Wright · Answer

Hi @Jeremy

Is the other user able to delete issues?

And can you delete other issues (eg. in other projects)? Or is your permission to delete blocked site-wide?

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I've seen instances where trial versions have moved to free versions, causing permission errors:

* Did you set this up as a Free instance originally or...
* Did you set up a Standard/Premium instance, moving to Free after a trial?

It is worth confirming this is a Free instance now and not a trial paid version, as permissions can differ. To check:

* Go to https://admin.atlassian.com/
* Select your organisation or site name
* If this is an org, it should provide a list of sites and what plan type you have (look for "Free") - if not...
* Once in site settings, select "Manage Subscriptions" from the left-hand menu
* Each product card will show the plan type - look for "Free plan" and "Price Estimate: Free"

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^ Let us know on the queries above so we can look to provide more specific next steps :)

Ste