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Automation for assign issue not working

Jose Delvalle

HI.

Im familiar with automation, but now when i try to assign an issue to a person i'm not able to finish the action on the automation configurator because the screens goes blank and is not possible to save the change.

Here's how the rule looks like

Now i will select an usser to be assigned to this subtask

After picking up the user, screen keeps blank, nothing happens

Tried Chrome and Firefox with the same results.

Also rules that were working and assigning automatically now i'm not able to edit them bacause screen goes blank and not able to save it

Any idea?

Accepted answers

John Funk

Hi Jose - Welcome to the Atlassian Community!

Have you tried refreshing the list of rules first? Sometimes it times out and is not obvious.

So, refresh the page, then make a simple change and see if you can save it. Maybe something other than the Assignee. If that doesn't work, you should submit a support ticket to Atlassian.

If that works, come back with the Assignee change and see if that then works.

If the Assignee doesn't work again, then check the project to make sure that the proper permissions are in place, including Assignable user.

Ste Wright

Hi @Jose Delvalle

I saw this happen yesterday in our environment.

I tried just now, and it's working fine again - is it still an issue for you now?

If it is, I'd raise a support ticket: https://support.atlassian.com/

Ste

All comments

John Funk

Hi Jose - Welcome to the Atlassian Community!

Have you tried refreshing the list of rules first? Sometimes it times out and is not obvious.

So, refresh the page, then make a simple change and see if you can save it. Maybe something other than the Assignee. If that doesn't work, you should submit a support ticket to Atlassian.