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Custom Fields in Smart Values

Nofar Ben Kereth_zhgkbf

Hey,

I have a rule that triggered on a specific issuetype creation and then sends a Slack message to a channel. For some reason I cant get the value of the custom fields name I want to send. I tried to following conventions:

and some more...

Accepted answers

Ste Wright

Hi @Nofar Ben Kereth

Are you trying to send the user's name to the channel?

If so, this should work:

{{issue.Employee Name.displayName}}

^ See this page for more information on using user smart values.

Ste

All comments

Manon Soubies-Camy

Hi @Nofar Ben Kereth,

What is the type of this custom field? Can you try using {{issue.Employee Name}} ?

Hope this helps,

- Manon

Ste Wright

Hi @Nofar Ben Kereth

Are you trying to send the user's name to the channel?

If so, this should work:

{{issue.Employee Name.displayName}}

^ See this page for more information on using user smart values.

Ste

Nofar Ben Kereth_zhgkbf

Hey Manon,

Type is text.

I tried this convention as well and it didn't work.

Thanks,

Nofar

Ste Wright

Hi @Nofar Ben Kereth

Is the field type a user picker or a single/multi-line text field?

And is the project Next-Gen or Classic?

Ste

Nofar Ben Kereth_zhgkbf

Single line text, classic project.

Ste Wright

Hi @Nofar Ben Kereth

This should work:

{{issue.Employee Name}}

^ I know you mentioned this hasn't worked above. I tested this in our instance and it worked, using a Send Email action (as our Jira isn't linked to Slack - but it should work the same way).

I would check:

"Employee Name" should be the actual name of your field - is it?
Is the field populated at creation? I.E populated prior to the "Create" button being pressed? Not via an Automation Rule or Post Function?

If both are yes, what data is being received in Slack when you use the above smart value?

You could also provide the full rule as a screenshot so we can try to replicate the exact scenario

Ste

David Loszewski

@Nofar Ben Kereth did you figure this out? dealing with the same issue right now. There is no value property and I've tried everything I can think of to display the value from this field.

Ste Wright

Hi @David Loszewski

Does the Answer above not assist in terms of smart values?

If not:

What type of field is it?
What value are you trying to show?
Is it a Team-managed or Company-managed project?

Ste

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