JIRA - Can not change assignee on a card

Naama8283

Hello all,

 

I'm facing a strange case where I can not change the assignee of any card on our board.

I see the drop-down opens for a second but then it's closed again, and I have no option to choose another team member from the list.

 

Can anyone help me?

thanks in advance!

Ste Wright

Hi @Naama8283 

I'd ensure first you have the appropriate permissions:

Assign Issues:

1. As a Project Admin, go to Project Settings > Permissions
2. Check what user type is listed for "Assign Issues" - for example group, project role, reporter, etc
3. Ensure you're in that user type. So if this is a project role, go to People from the left-hand menu and ensure you're listed against that role.

Browse Users and Groups:

1. As a Jira Admin, go to Jira Settings > System > Global Permissions
2. Check which groups are listed against the permission "Browse Users and Groups"
3. Ensure you're in one of those groups - to check, go to Jira Settings > User Management, and view your user.

^ If you have these permissions is this happening for just you, or everyone on your instance (especially if they have the same permissions)? And is this Next-Gen or Classic?

Ste