Email Notifications

Question

Hi

Is it possible to create an email notification scheme whereby the reporter / creator of the issue receive an email to advise no updates have occurred over a defined period?

I.e. if an issue has no update from an assignee after 1 week since last comment or status change, a notification is sent out advising of an outstanding ticket requiring attention

Boris Berenberg · Answer

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Dean Mueller · Answer

Hi Boris,

Thanks for the prompt reply, Currently this link is not working, I am receiving a service issue screen from Atlassian?

Boris Berenberg · Answer

You could use subscriptions for this? It won't notify them of the individual issue. Instead it will give them a list of issues where this is the case. https://confluence.atlassian.com/display/JIRA/Receiving+Search+Results+via+Email