Create Issue with Required fields

Question

I added the field "customer" as a required field when creating an issue.

1) When I attempt to create the issue under the EPIC - I get "no connection, try again" even though I am connected. I think its not letting me create in that short area where you enter the issue summary because I am not entering customer while creating the issue - how can I fix this?

2) When I attempt to create an issue from the "Create" button, I need to enter the customer field in my list of fields - How can I do this as an admin so everyone doesnt have to add that field on to their "create" button screen?

Jason Yeh_ftzf9g · Answer

Was this ever addressed? Creating an issue from within the backlog seems to not have the same field requirements as when created through the create button

caglad · Answer

@Ste Wright

Hi Ste - this did not work

This is a classic project but I made the field required via workflow transition that the workflow to "create" the issue.

Here are some screen shots of the workflow and what it looks like when I try to create an issue from an epic (ps, if I select a different issue type that is not in the workflow, it works just fine)   -Any help much appreciated.

Ste Wright · Answer

Hi @caglad

Can I confirm that:

* This is a Classic Project
* You made the field required via the Field Configuration (toggling the field from optional > required)

^ If yes, I've found if the field is not on your "Create Screen" - it provides this error. I would check this:

* Go to Jira Settings > Issues > Screens
* Go to the screen used for the create issues operation for your related project(s). If you're unsure which screen it is, select Issue Type Screen Schemes from the left-hand menu and find the scheme attached to one of your related project(s) - you can then click through to the screen schemes to see if the screen is the same for all operations, or there is a specific create screen!
* Ensure the required field is added to the screen.

This should be sufficient, because:

* When creating from the Epic issue, if a field is required it should now take you to the classic create screen
* This sounds like the same issue in (2) - the field is missing from that screen

If you're using the new issue view and the field does not appear on a previously created issue - ensure the field is also on any View Screens.

Also ensure it's a visible field on the Issue Layout - to check this, go to Project Settings > Issue Layout per project and ensure the required field is not in the right-hand "Hidden Fields" section.

Let us know how this goes :)

Ste