Resolution types

Ladan Sarvari

Hi,

we are trying to use the “Created vs Resolved Chart” gadget to monitor the trend of the tasks created in our Jira project. However, the tasks that are moved to the “Done” status in our project are not accounted for as resolved ones in the gadget. Do you know if the “Done” status is linked to any Resolution types?

Nic Brough -Adaptavist-

Status and Resolution are not related technically.  The status shows you where an issue is in the process (workflow) and the Resolution is a field holding a short explanation of why an issue needs no further attention if one has been set.

In the code, there's no relationship.

The created vs resolved chart looks only at Resolution, Status is irrelevant to it.   It is using Resolution in the same way the rest of Jira does - empty value = unresolved, any value set = resolved.

In reality, of course, there is a strong relationship between them - we all think of certain status in the process as falling into "open" or "closed" essentially, and in almost all cases, we need to tell Jira to match the resolution.

So, in the workflow, we should always set a resolution when going from a non-closed status into a closed one, and clear it when re-opening an issue.  My guess is that your workflow is not doing that.