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"Field has been modified Validator" not working with comments field

Ben_0ivq17

I have added a "Field has been modified Validator" to my workflow to make sure the comment field has been modified before the issue progresses to the next state.

This doesn't work as expected as the validator shows an error even though a comment has been added.

Accepted answers

Ste Wright

Hi @Ben

Is the comment set during the transition or before/after it?

To set it during the transition, you would usually have a screen on the transition itself which pops-up when changing between statuses.

Ste

All comments

Ste Wright

Hi @Ben

Is the comment set during the transition or before/after it?

To set it during the transition, you would usually have a screen on the transition itself which pops-up when changing between statuses.

Ste

Ben_0ivq17

Hi @Ste Wright

thanks for the explanation, I don't have a screen assigned yet. I assumed this would also take comments added to the issue through the normal edit screen into account. I will try add a transition screen.

Cheers

Ben

Ste Wright

Hi @Ben

The validator checks if a comment has been added during the transition - so between the transition button being selected and the next status being set. To enable this, you need a screen which pops-up during the transition to add a comment.

If you're looking to allow a transition based on an issue having >0 comments, that would be a condition. I don't think there is a condition natively that does this, but there might be a workaround using a custom field and an automation rule?

Let me know if you need any specific instructions with either screens during transitions or the condition - happy to help

Ste

Ben_0ivq17

Hi Stephen,

adding the transition screen solved the problem, users now have to enter a comment when transitioning the issue through the workflow.

Cheers

Ben

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