How do you filter Jira service desk queue view columns?

Question

We would like to have filters on each of our columns in the Jira Service Desk queue views. Is this possible? If so, can you provide us step by step how we would accomplish doing this for our view so that administrators and service desk team can filter each view for their personal purpose.

Thanks! look forward to hearing back from you all.

Brant Schroeder · Accepted Answer

Queues are managed by the service desk administrator.  The administrator can create, update and delete queues.  The queues are the same for all service desk agents. Information on queues https://support.atlassian.com/jira-service-desk-cloud/docs/what-are-queues/

If you would like to provide agents with a way to manage their own queues an app would be required like smart queues.  https://marketplace.atlassian.com/apps/1219440/smart-queues-for-jira-service-desk?hosting=cloud&tab=overview

Jack Brickey · Accepted Answer

Queues in service desk, while tabular like excel, do not allow filtering by column. You can sort by columns by clicking on columns.