Why Other Resolution Not Display in Assigned To Me List

Question

Hi There,

I just customized some resolution in Jira named as "Open", "In Progress", but these were not listed in the Assigned to me list. I checked the JQL of the filter, it only displays the issues in which resolution is Unresolved. Is there any way to display issues in Open resolution either?

JQL of Assigned To Me filter:

assignee = currentUser() AND resolution = Unresolved AND statusCategory in (2, 4) order by statusCategory DESC, updated DESC

Thanks,

Olive

Nic Brough -Adaptavist- · Answer

The query behind the "assigned to me" gadget can be thought of as "all unresolved issues that the current person is assigned".

You have set the resolution on some issues, so they will not appear in the assigned to me lists.  They are resolved, so they are deselected.

"open" and "in progress" are not good resolution names.  They suggest the issue is not resolved to us humans, but because they are resolutions, if they are used on an issue, they tell Jira it is resolved.

My guess is that you've added these because someone has put a resolution field on the wrong screen and so resolutions are getting set when they should not.  Instead of removing them as you should do, you've added or changed resolutions on the list, ending up with resolutions that contradict the actual status.

Jack Brickey · Answer

Hi Olive, so it is odd that you have created “resolutions” of “open” and “in progress”. Those sound more like statuses. Resolutions are values that are associated with done/resolved issues. With that said, since your JQL includes “and resolution = unresolved” you will only include issues that are not yet resolved. Overall I find the JQL oddly formed but admit I do not fully understand your goal either.