nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Problems Installing Apps from Marketplace

Mark Janecek_e2dq0p

I am using a Jira cloud instance, and I am having issues getting any add-on app to install on this instance. When I go to an app page in the Marketplace, and click "Get app" at first I get a message that reads:

Adding <app name>

Followed very quickly by:

"We ran into a little trouble"

Then nothing...

I contacted the publisher of the addon app who asked me to install another one of their apps. It too didn't work, so I tried another app for a different third-party publisher, same issue.

In searching this forum, the related type posts indicated that you needed the correct rights and payment method...

So I have added a payment method (I am using the free instance so I didn't have one before), and I verified that my login has the appropriate rights (currently I have "administrators", "jira-administrators" and "site-admins" rights.

Any help appreciated.

Accepted answers

Zoryana Bohutska _SaaSJet_

You need to have valid payment method in your account

Prince Nyeche - ELFAPP

Hi @Mark Janecek

It could be one of the two problems as mentioned on this documentation

You do not have the default application access group setup in your Product Access. so there must be at least one group that should show as "default access group" for your Application.
Your Application subscription is expired. Since you're on a free instance, I don't think this might be the blocker.

Andy Heinzer

Howdy,

I would be interested to learn more about the specific apps you have tried to install here. I see that you're using the free plan for Jira Cloud. There are some known limitations of the free plans Atlassian has documented in Limitations in Jira Cloud Free plans. This also includes a list of known marketplace apps that are not compatible with Jira Cloud free plans.

I would like to learn more here to better understand if we need to update that list to include other apps as well.

Please let me know.

Andy

All comments

Zoryana Bohutska _SaaSJet_

You need to have valid payment method in your account

Mark Janecek_e2dq0p

Thanks for your response. As noted, I added a valid payment method to the account even though it is a free account before my post and still get the error.

Thanks

Prince Nyeche - ELFAPP

Hi @Mark Janecek

It could be one of the two problems as mentioned on this documentation

You do not have the default application access group setup in your Product Access. so there must be at least one group that should show as "default access group" for your Application.
Your Application subscription is expired. Since you're on a free instance, I don't think this might be the blocker.

Andy Heinzer

Howdy,

I would like to learn more here to better understand if we need to update that list to include other apps as well.

Please let me know.

Andy

Mark Janecek_e2dq0p

Andy,

Thanks for the reply.

One of the apps I had a problem with is Issue Checklist Free, which is on that list. I contacted their support team first, and they suggested this was a Jira problem, not an issue with their installer/application.

In my back and forth with them, I pointed out the list on the page you provided, and was told they had reduced functionality but that the solution would work and should install - stating it was a Jira issue and to look for Jira support.

Note: I have tried other add ons that are not on this list and I am getting the same issue.

Thanks

-Mark

Jack Hunter _HeroCoders_

@Andy Heinzer,

The documentation you linked clearly says that:

Some apps might have reduced functionality in Jira Software Free and Jira Core Free, as they may affect features like permissions that can't be changed in Free.

It doesn't say that the apps cannot be installed.

IMO, the problem described here (apps fail to install), is of different nature and indicates some configuration issues in Jira. The payment method might be one of them. However, it would be weird to expect a valid payment method for a free Jira instance.

Also:

our Issue Checklist Free app does use Permissions and should not be listed on that page anymore, I think.
as @Mark Janecek mentioned, he tried to install other apps (not listed on the linked page), and they failed too.

As an app vendor, we've had "install fails" reports in the past, and Atlassian support was always able to help. So, @all-affected, please reach Atlassian support directly at support.atlassian.com and raise a support request. I hope it is possible for Free users. Getting support here, on Community, is not as effective as from Jira support directly.

Cheers,
Jack

Jack Hunter _HeroCoders_

@Mark Janecek,

To further validate the case, could you please try to install a free Epics Map app, please?

Thanks,
Jack

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud