Why is not possible to type words and auto suggest result when try to change the Status of a task?

Question

Hello team,

Previously when try to change the Status of a task and start typing, Jira has the functionality to auto suggest the status you want to change based on the letter you typed. But that's no more possible, when click on the status field and start typing nothing happens. Can someone please help me what could be the cause for that, cause it's hard when you have more than 20 statuses to go through all of them and search for the one you need.

Thank you in advance

Kind Regards

Hristina Valcheva

Hristina Valcheva · Answer

Hello Stephen,

Thank you for your answer.
No it's not the case with the quick action box, the new view is OK.

It's simply about
WHEN open to view an issue
AND click on the Status field
THEN the drop down is visible with different options for Status available
 AND let's say the available options are:
- open
-in progress
-done
AND current status is TO Do and you want to change it to Open
WHEN start typing "O" 
THEN Jira should auto suggest and mark the Open status to be the one to select
BUT nothing happens

The thing is that this functionality was available and just stopped working some days ago. 
Hope it's more clear now, please do not hesitate to ping me for any further information.
Thank  you
Kind Regards
Hristina

Ste Wright · Answer

Hi @Hristina Valcheva

When you say change a status via typing, do you mean the quick action box:

* Press "."
* Type a status into the action box - and select the one to transition to

^ If yes, there is a suggestion to add this to the New View - vote/follow: JRACLOUD-73787

If not, can you clarify what you mean by typing to select?

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There's a few options:

* Classic View: If you did mean the quick action box, you could switch to Classic View, as long as you're using a JSW Classic Project - where the action box is still available:* Go to User Icon (top-right) > Personal Settings
* Under "Jira Labs", toggle New Jira Issue View to OFF

* opsbar-sequence: Set the opsbar-sequence for each workflow transition, to order the statuses in their drop-down to an order which makes the next status easier to find. See more information via workflow properties.
* Board: Use a board to move issues between statuses, to make it easier to find them.

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Let us know if this helps resolve your query - or if you'd like any specific help with the options :)

Ste