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What is the difference between a trusted user and a product admin?

Rob Horan

They seem to have the same abilities. I am an old school Jira user. I would never consider a person with the ability to configure the heart of Jira to be a 'user' - they would be an admin. ANd there are still product admins - so what value does the trusted user title even bring, beyond adding a layer of difficulty for people trying to get certified?

Accepted answers

Angélica Luz

Hello Rob,

Thanks for reaching out to Community!

The only difference between a Jira administrator and a Trusted user is that the trusted user can invite users.

Both will have access to Cog icon > System, Products, Projects, Issues, Apps.

The difference in the UI for the Trusted user is that when they click on "Switch to" they will see the option "Administration".

Screen Shot 2020-09-02 at 16.18.22.png

Screen Shot 2020-09-02 at 16.20.09.png

Jira administrators: can manage Jira settings.

Trusted users: can manage Jira settings + Invite users.

Regards,
Angélica

All comments

Jack Brickey

I’m not exactly sure the definition of a “product” admin but a trusted user can admin most everything except access the Administration site associated with your cloud instance where one admins users, billing, etc.