Report for "Time to resolution" <= 24h for all resolved issues

Steve M_7i7fyh

Hi everyone,

 

I am building up a report for team KPI's and want to report on resolved issues that the time to resolution was less that 24 hours. I have tried to use:

JQL: project = itsd and type = Incident and "Team" = "Service Desk" AND "Time to resolution" <= 24h

I was unable to get issues to list.

What should I try next?

Thanks.

Jack Brickey

Hi Steve, welcome to the Community. So the JQL is malformed. Specifically you can’t use a time period, e.g. “24h” with time to resolution. Time to resolution is an SLA event so you can check for stopped, breached, running etc. you could consider creating an SLA to represent Your 24h assessment. For example, let’s say within 24h equates to “yay you did great” then create an SLA called “gold star” and set the goals for 24h as desired. Then use this SLA in your JQL and checked for not breached.