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Sending email notification if workflow transition does not exist

Benjamin Lee

What we currently want to do is automatically update a tickets status to "UNDER REVIEW" based on a dev creating a pull request on GitHub. We currently have a single transition which changes the status of "IN PROGRESS" to "UNDER REVIEW".

I currently have a Workflow trigger that properly handles the change based on a trigger.

However, it is possible that a dev has forgotten to change their ticket to being "IN PROGRESS". For example, it could still be "OPEN".

In this case, there will be no transition, as OPEN -> UNDER REVIEW is not allowed.

In this case, I would like to send an email notification to the developer indicating the issue.

Is there a way I can send an email notification based on this situation? One work around would be to create a transition for OPEN -> UNDER REVIEW, but I would rather not do this. It is preferred to help provide the reminders to the devs on the correct flow they should be using.

Accepted answers

John Funk

Hi Benjamin,

Maybe you could add an If / Else block to check the status after the trigger fires? If In Progress, then transition the ticket, else send the email.

All comments

John Funk

Hi Benjamin,

Maybe you could add an If / Else block to check the status after the trigger fires? If In Progress, then transition the ticket, else send the email.

Benjamin Lee

@John Funk thanks for the reply. This is Jira Cloud. Not sure if this matters. I have not seen a place I can do a if/else block. Nor how to send email in the trigger or after the trigger

It also dawns on me that I'm essentially trying to identify a "trigger" for a transition that does not exist. So it would seem that I probably need some form of error handler to capture this case.

I'm not sure if this means I need a webhook or something to do this.

John Funk

I also use Cloud. :-)

Start by reviewing here:

There are two types of automation:

Global: In the Free version, you get 100 executions per product, per month
Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Benjamin Lee

Thanks John, let me read the documentation and see if I can figure something out.

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