Restrict permission to add comment and other fields like labels, status etc. when Issue Type change

James Khow

My current Jira is having an Issue Type as Bug and all developers can add to comment, change labels etc. However, I want to restrict the developer's ability to comment, change the status, category etc. once the project manager moves it to Service Request instead of Bug. How can I do this? 

Nic Brough -Adaptavist-

If you have a different workflow for Bug and Service Request, you can do this with workflow properties.

Assuming they currently have the same workflow, then I would copy the current workflow and rename the copy to something like "limited service request".  You can then add Workflow properties  to each step, limiting the permissions with properties such as jira.permission.edit.group=project-manager   That will work for most project permissions, but for "change status", you'll need to add "conditions" to the transitions in the workflow.