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Jira monitoring and integration with Zabbix

Pedro Mateus Silva Schawirin

Hello Community !!

I'm trying to do the integration Jira + Zabbix following that guide https://www.zabbix.com/integrations/jira#tab:official2

But I can't find two values "jira_servicedesk_id - numerical ID of your Jira Service Desk (not to be mistaken with a project ID or a Service Desk key!), and jira_request_type_id - numerical ID of your Jira Service Desk RequestType."

Does anyone know where I can find that information?

regards

Accepted answers

Petter Gonçalves

Hello @Pedro Mateus Silva Schawirin

Welcome to the Atlassian Community!

Both the Service desk ID and Request Type ID can be found by running REST APIs in your Service desk project. Here are the exact steps:

To return the Service desk ID of your project, run the REST API below, replacing "yourdomain" by your current Cloud domain and "Projectkey" by the project you want to find the related Service desk ID:
```
https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/projectkey
```
To return the Request Type ID of the request types in a Service desk, run the REST API below, replacing "yourdomain" by your current Cloud domain and "servicedeskId" by the Service desk id related to the project that the request types are added to:
```
https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/servicedeskId/requesttype
```

Let us know if you have any questions.

All comments

Petter Gonçalves

Hello @Pedro Mateus Silva Schawirin

Welcome to the Atlassian Community!

Both the Service desk ID and Request Type ID can be found by running REST APIs in your Service desk project. Here are the exact steps:

To return the Service desk ID of your project, run the REST API below, replacing "yourdomain" by your current Cloud domain and "Projectkey" by the project you want to find the related Service desk ID:
```
https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/projectkey
```
To return the Request Type ID of the request types in a Service desk, run the REST API below, replacing "yourdomain" by your current Cloud domain and "servicedeskId" by the Service desk id related to the project that the request types are added to:
```
https://yourdomain.atlassian.net/rest/servicedeskapi/servicedesk/servicedeskId/requesttype
```

Let us know if you have any questions.

Pedro Mateus Silva Schawirin

UP AND RUNNING !!

Thank you so much, Petter !!

Daniel Malaquias

in my case i have several request ids, because i have customized jira, i wanted to pass an id that would take all my tickets, is it possible?

Outsourcing IT

Hello.

Anyone can help me?

I always receive the message:

00:00:00.001 [Warning] [ Jira Service Desk Webhook ] ERROR: Required Jira param is not set: "URL"."

I set all itens correctly.

Thanks

Screenshot 2021-03-13 at 16.43.06.png

Avner Miguel

Hello,

I have used this config with Service desk ID and Request Type ID with the Jira Service Desk webhook and Zabbix 5.0

But I received the error "[ Jira Service Desk Webhook ] ERROR: Request failed with status code 405 Check debug log for more information."

Anyone can help??

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